Aloka E-Commerce Retails Pvt. Ltd. ("AERPL") operates and owns the brand Thok Haat, along with its official website, www.thokhaat.com (the Site), and the Thok Haat mobile application (the App). As a comprehensive e-commerce platform, we provide a range of services for our valued customers. We encourage all visitors and users to thoroughly review these Terms & Conditions. By accessing or utilizing the services offered through our Site or App, you agree to the terms outlined in this document.

Collection of Personal Information

As part of the registration process on the Site and App, Aloka E-Commerce Retails Pvt. Ltd. may gather the following personally identifiable details about you: your name (including first and last name), email address, mobile phone number, address, postal code, city and information regarding your activity on the Site or App. This includes the pages you visit, links you click, frequency of page access, and other browsing-related data.

Eligibility

The services offered by the Site and App are available only in select regions within India. Individuals who are deemed "incompetent to contract" under the Indian Contract Act, 1872, including un-discharged insolvents, are not eligible to use the Site or App.

If you are a minor, i.e., under 18 years of age but at least 13 years old, you may access and use the Site or App only under the supervision of a parent or legal guardian who consents to these Terms of Use. For users below 18 years of age, transactions can only be conducted by their parents or legal guardians who are registered users. Additionally, you are strictly prohibited from purchasing any items meant for adult consumption or materials whose sale to minors is restricted.

License & Site Access

Aloka E-Commerce Retails Pvt. Ltd. grants you a limited, non-exclusive sub-license to access and use the Site and App for personal purposes. This license strictly prohibits downloading (except for standard page caching) or modifying the Site, App, or any portion thereof without explicit written consent from Aloka E-Commerce Retails Pvt. Ltd.

This license does not permit:

• Any resale or commercial use of the Site, App, or their content.
• The collection or use of product listings, descriptions, or prices.
• Derivative use of the Site, App, or their content.
• Downloading or copying account information for the benefit of another merchant.
• The use of data mining, robots, or similar data-gathering and extraction tools.

The Site, App, or any part thereof may not be reproduced, duplicated, copied, sold, resold, visited, or exploited for any commercial purpose without the explicit written consent of Aloka E-Commerce Retails Pvt. Ltd.

You are prohibited from framing or using framing techniques to enclose any trademarks, logos, proprietary information (including images, text, page layouts, or forms) of the Site, App, or Aloka E-Commerce Retails Pvt. Ltd. and its affiliates without explicit written consent. Furthermore, you may not use meta tags or other "hidden text" that utilize the name or trademarks of the Site, App, or Aloka E-Commerce Retails Pvt. Ltd. without express written authorization.

Any unauthorized use immediately terminates the permission or license granted by Aloka E-Commerce Retails Pvt. Ltd.

Account & Registration Obligations

To place orders on the Site or App, all shoppers are required to register and log in. It is your responsibility to ensure that your account and registration details are accurate, up-to-date, and complete for seamless communication regarding your purchases.

By accepting these Terms & Conditions, you consent to receive promotional communications and newsletters from Aloka E-Commerce Retails Pvt. Ltd. upon registration. However, you may choose to opt out of these communications at any time by unsubscribing through the "My Account" section or by reaching out to our customer service team.

Pricing

All products listed on the Thok Haat Platform (including both the website and the mobile app) will be sold at the Maximum Retail Price (MRP), unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged at the time of delivery.

While most product prices remain stable, certain commodities, especially fresh food items, may fluctuate on a daily basis. In case the prices are higher or lower on the date of delivery compared to the time of order, no additional charges will be collected or refunded. The price you paid at the time of ordering will be the final amount charged upon delivery.

Cancellation by Site or Customer

As a customer, you can cancel your order at any time up to the cut-off time of the delivery slot you selected by contacting our customer service team. In such cases, any payment you have already made for the order will be refunded.

Aloka E-Commerce Retails Pvt. Ltd. reserves the right to cancel orders at its sole discretion if we detect any fraudulent activity or transactions that violate the Terms & Conditions of using the Site or App. We maintain a list of such fraudulent transactions and customers and may deny them access to the Site or App, or cancel any orders they attempt to place.

Return & Refunds

At Thok Haat, we offer a no-questions-asked return and refund policy. If, for any reason, you are not satisfied with the quality or freshness of the product at the time of delivery, you may return it. We will accept the returned product and issue a credit note for the value of the returned items. If, by mistake, an expired product is delivered, we will issue a refund and accept the return, but the customer will be responsible if the product is consumed. The credit note will be credited to your account on the Platform and can be used to pay for future shopping bills.

You Agree and Confirm

Non-Delivery Due to Your Error
If a non-delivery occurs due to an error on your part (e.g., incorrect name, address, or other inaccurate information), any additional costs incurred by Aloka E-Commerce Retails Pvt. Ltd. for redelivery will be charged to you.

Lawful Use of Services
You agree to use the services offered by the Site, App, affiliates, consultants, and contracted companies only for lawful purposes and in compliance with all applicable laws and regulations during your use and transactions.

Authentic Information
You will provide true, accurate, and complete information whenever requested. Aloka E-Commerce Retails Pvt. Ltd. reserves the right to verify and validate the details provided by you at any time. If your information is found to be false or misleading (in whole or in part), Aloka E-Commerce Retails Pvt. Ltd. has the sole discretion to reject your registration and restrict you from using the services without prior notice.

Authorization to Contact
You authorize Thok Haat to contact you for any transactional purposes related to your orders or account.

Risk and Judgment
You agree to access the services of the Site or App and transact at your own risk, using your best judgment and discretion before entering into any transaction.

Delivery Address
You confirm that the delivery address provided for your order is accurate and complete in all respects.

Product Description
Before placing an order, you will carefully review the product description. By placing an order, you agree to abide by the terms and conditions specified in the product's description.

You are not allowed to use the website for any of the following purposes:

You are prohibited from using the Site for any unlawful activities, including the distribution of content that is offensive, defamatory, abusive, threateni